Refund Policy

​​

Last Updated: October 2026

​

At Compound Performance & Wellness LLC ("Compound PW," "we," "us," or "our"), we deliver training and nutrition services that require significant time, planning, and professional expertise. This includes both our personalized 1-on-1 coaching and our self-guided template programs. Because of the nature of these digital and service-based products, all sales are final and non-refundable.

​

By completing a purchase, you acknowledge and agree to this policy.

​

1. All Sales Are Final

All purchases, including personalized 1-on-1 coaching, nutrition programming, and self-guided template programs, are final at the time of payment. We do not offer refunds, returns, or exchanges once a purchase is completed.

This applies whether or not you access, use, or participate in any portion of the program.

​

2. Self-Guided Template Programs

Self-guided template programs are digital products delivered through the TrainHeroic app. After purchase, you complete a short intake form, and a coach sends your TrainHeroic invite within 24 hours with the program loaded to begin on the start date you choose. No refunds will be issued for template program purchases under any circumstances, including but not limited to:

• Change of mind after purchase

• Purchasing the wrong program

• Deciding the program is not the right fit

• Failure to access, start, or complete the program

• Duplicate or accidental purchases

Please review program descriptions carefully before buying, and reach out with any questions before completing your purchase.

​

3. 1-on-1 Coaching & Custom Programming

Personalized coaching involves onboarding, consultation, intake review, and individualized program design that begins as soon as you enroll. Following purchase, clients are scheduled for onboarding (via Zoom or equivalent), which may include platform setup (e.g., TrainHeroic), review of intake forms and goals, and discussion of program structure. All required intake forms must be completed prior to onboarding, and initial programming (training and/or nutrition, where applicable) is typically delivered within approximately 24 hours of onboarding.

Because this work begins immediately and reflects time and labor that cannot be recovered, all 1-on-1 coaching and custom programming purchases are non-refundable, including for non-participation, lack of engagement, missed sessions, or failure to follow provided guidance.

​

4. Non-Participation

Failure to use, access, or participate in any program does not qualify you for a refund. This includes, without limitation, lack of engagement or adherence, missed training sessions or weeks, and failure to follow provided guidance or communication processes.

​

5. Injury or Medical Circumstances

If you become injured or medically unable to continue, refunds will not be issued. At our sole discretion, we may offer to pause your program or provide a credit toward a future program. Supporting documentation may be required, and any decision will be based on factors such as program usage, time elapsed, and work already completed. All such decisions are final.

​

6. Questions & Contact

If you have questions about a program before buying, or need to reach us about a purchase, email compoundpw@gmail.com or message us on Instagram @compound_pw. Please include your name, purchase date, and the program you purchased.